Agoda Singapore Contact Customer Service Phone Number

Phone Number of Agoda Singapore Contact is +65 6622 1500 / +44 20 3027 7900 .
Agoda Company Private Limited is one of the online Hotel platforms that provides on-line booking services and reservations through its official website (www.agoda.com) and mobile applications. It is an Online Travel Agency (OTA) that is owned and operated by The Priceline Group.

Valuable Contacting Information Agoda Singapore


Contact Number for General Inquiries
Phone: +65 6622 1500

Contact Number for Agoda International Users
Phone: +44 20 3027 7900

Additional Contact Numbers of Agoda
Phone: (60) 32 298 6601 / +66 2 625 9200

The company runs according to season and occupancy through the signature hotel management system to control the rates and availability. It offers accommodation for the Rooms at discounted prices and also offers the option for “Best Price Guarantee” to the customers. The mobile applications developed by the company support Android, iOS and Windows Phone devices. The slogan used by Agoda.com is 'Smarter hotel booking'. Agoda provides different types of services including hotel rooms, bed and breakfast, beach resorts, rest-houses, home-stays, etc. The company has its operating divisions located in Hong Kong, Jakarta, Budapest, Bangkok, Tokyo, Sydney, Kuala Lumpur, London, New York and many more. The company is rated and listed as Asia's largest accommodation booking sites. The services offered by the company are made available in 38 different languages. Agoda is one of the registered trademarks of AGIP LLC. The customers can pay for the online reservations through AMEX, JCB, Carte Bleue, VISA, Master Card and Pay-Pal. The company also offers hotel services in Europe, the Americas, the Middle East and Africa. The members affiliated with Agoda earn reward points on every booking and get rewards cash back from 4-7%. More than 1,000 people are provided with employment services across the world. Agoda Company Private Limited was established in 1997 by Michael Kenny.


Agoda Singapore Contact Address


The address of Agoda Singapore Contact is Singapore.

Agoda Singapore Contact Customer Support Service Phone Number


The customer support phone number of Agoda Singapore Contact is +65 6622 1500 / +44 20 3027 7900 (Click phone number to call).




The postal and official address, email address and phone number (helpline) of Agoda Singapore Contact Service Center and Agoda Singapore Contact customer service phone number is given below. The helpline of Agoda Singapore Contact customer service phone number may or may not be toll free.

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Agoda Singapore Contact Customer Service Number Delineated Here With Complaints and Reviews

Customer care female
Ms. Mabel Ong CallsJul 26, 2018

Ms. Mabel Ong On Phone To Agoda Singapore Contact Service
How do find booking ?
I have booked one room in kUALA LUMPUR - under the name of
HO KHENG SENG
CHECK IN 18 AUGUST
CHECK OUT 21 AUGUST.

Reply
Customer care female
Ms. Agnes CallsAug 30, 2018

Ms. Agnes On Phone To Agoda Singapore Contact Service
Hi Agoda
ID;295892317IAVE ONLINE BOOK four ROOMS N SELECTED MY DATE 15/9 (CHECK IN) and OUT 16/9. DO NOT KNOW WHY DATES CHANGED TO 13/9 and 14/9. TILL NOW NONE ONE RESPONSE DESPITE MY EMAILS. IF SELECTED DATES NOT AVAIABLE. SYSTEM SHOULD PROMPT N NOT JUST CHANGE A NON RELEVANT DATE. N WHEN I TRY TO CHANGE SYSTEM PROMPTED ME TO PAYMENT AGAIN FOR NEW DATES, I FEEL THIS IS NO FAULT OF CUSTOMER. SYSTEM SHOULD BLOCK IF IS NOT CUSTOMER DATE. I DID DOUBLE CHECK. PLS RESPONSE N AMEND ACCORDINGLY, URGENT URGENT.

Reply
Customer care male
Mr. Tapan Pal CallsSep 05, 2016

Mr. Tapan Pal On Phone To Agoda Singapore Contact Service
I booked hotel in capetown from 27th August for seven days with booking ID 97241160 from your office. Pl provide hotel receipt in my name (Tapan Pal )only for my office reimbursement. Hotel circa did not provide any receipt. They told only Agoda will provide. Pl help me and provide the hotel receipt.

Reply
Customer care female
Ms. Saleha CallsAug 21, 2016

Ms. Saleha On Phone To Agoda Singapore Contact Service
Hi
My booking I'd 101816024
I will like to check today I've check in to my hotel in Perth rendezvous. And the Receptionists told me that I been charge for two rooms. But as I know I only book one room. Kindly please check and refund back to my credit card.

Reply
Customer care female
Ms. Ivy Gwee CallsAug 15, 2016

Ms. Ivy Gwee On Phone To Agoda Singapore Contact Service
Left many phone messages and wrote three email, but no one return call even though it says the turnaround time is 24 hours. Service is bad.

Reply
Customer care female
Ms. Ivy Gwee CallsAug 15, 2016

Ms. Ivy Gwee On Phone To Agoda Singapore Contact Service
This is my 3rd email since yesterday and no one has reply to me. I keyed in wrong email address when I booked for five nights stay in Seoul 9/4/2017-14/4/2017 at Grand Myeongdong therefore I couldn't receive my booking confirmation and I didn't take down the booking reference number. Kindly reply ASAP. My correct email should be ivygwee18@Gmail.com. Please send my booking to me. Thank you.

Reply
Customer care male
Mr. Jitendra Tawde CallsAug 14, 2016

Mr. Jitendra Tawde On Phone To Agoda Singapore Contact Service
Already sent recorded message by dialing Customer Care however I would like you to refund my money as my friend mistakenly booked stay for two days in Hotel Asphodel Inn 380 Race Course Road Singapore instead for a day. My Singapore temporary number For tomorrow is 87135167 and my permanent mobile number Is +91 98334 31274 in name of Jitendra Tawde

The booking was thru net-booking from Agoda Hotel deals
Best Regards Jitendra Tawde .

Reply
Customer care male
Mr. Bill Newbrough CallsJul 28, 2016

Mr. Bill Newbrough On Phone To Agoda Singapore Contact Service
I have email from you soliciting a booking at the transit hotel in Terminal one of the Singapore Airport. It says it is for one night. However, hotel says they book only for six hour periods, and after six hours there is a huge per hour additional fee. Could you please clarify?.

Reply
Customer care female
Ms. Yoon CallsJul 24, 2016

Ms. Yoon On Phone To Agoda Singapore Contact Service
I have requested about a month back for two bills to my bookings made and paid for this year. I need them urgently to file with my company´s accountant otherwise they are useless. I have lost one of my recent booking identification number, as I have been carry the booking paper around due your no respond. It seems to me that you operate with no legal proper billing system where official bills can be produced when needed. I would request for the last time, otherwise I cannot work with Agoda.com any longer, under this circumstances. 1st Booking: Id reserve 86062118 on 8/2/2016 for 35. 59€ at Hotel Seri Malaka. 2nd Booking : Stayed at NH hotel in Pisa on 20/5/2016 under the booking name Yoon Chin LAi. Please prepare both bills under the name, AROUND THE TASTE - UNIPESSOAL LDA
TAX number : 508818923. Thank you
My contact number is :+351967104142
Yoon
Address : LISBONNE.

Reply
Customer care female
Ms. May CallsJul 23, 2016

Ms. May On Phone To Agoda Singapore Contact Service
Hi,

Why we can not contact with customer service?.

Reply
Customer care female
Ms. Dewi Ratih CallsJul 13, 2016

Ms. Dewi Ratih On Phone To Agoda Singapore Contact Service
Dear Agoda Team, i made booking in Swiss-Garden hotel Kuala Lumpur on six -8 August. Can you help me to change my reservation to 6-7 instead?
Guest Name : Loviana Tika
Booking ID : 99163910
Booking Reference No : 724062817

looking forward to hearing from you soon

EMAIL : dewi. Ratih1294@gmail.com.

Reply
Customer care female
Ms. Dyann Thong CallsJun 26, 2016

Ms. Dyann Thong On Phone To Agoda Singapore Contact Service
Hi Sir/Madam,

There has been an unauthorized transaction of sgd 7498. 67 on 25th June 2016 at 4. 44am on my OCBC frank credit card which I was alerted via SMS from ocbc bank on 25th June 2016 at 4. 59am. I spoke to Sam Lim, an agent from Agoda's customer help-desk, he had verified that the transaction was done by someone else and not by me, I appreciate an email confirmation from Agoda that the booking transaction of $7498. 67 was made by another person using my credit card and that I will not be liable for any charges. I can be contacted at (+65)90927589.

Reply
Customer care female
Ms. Ang Woon Huay CallsJun 02, 2016

Ms. Ang Woon Huay On Phone To Agoda Singapore Contact Service
I have been surprised to see that there is an additional credit card fee charged of S$4. 24 for my Agoda Hotel booking. I have called up Agoda Singapore office customer service. The customer service officer has asked me to forward my credit card statement and said will refund me the amount charged. Below is my booking reference. Booking ID: 93877140

Hope to hear from you soon. Thank you. Best Regards,
Mdm Ang.

Reply
Customer care male
Mr. Jason Neo Tiang Nee CallsApr 19, 2016

Mr. Jason Neo Tiang Nee On Phone To Agoda Singapore Contact Service
It's a hassle to contact Agoda by email or phone. I an giving up totally dealing with your company.

Reply
Customer care male
Mr. Peter Chng CallsFeb 06, 2016

Mr. Peter Chng On Phone To Agoda Singapore Contact Service
I HV BEEN CALLING AGODA N NO CHANCE TO SPEAK TO ANYONE. CAN SOMEONE CALL ME TODAY ASAP
MANY TKS.

Reply
Customer care female
Ms. Alexandra CallsFeb 01, 2016

Ms. Alexandra On Phone To Agoda Singapore Contact Service
I have tried un Successfully to contact agoda in sydney, and overseas. I have a booking tonight for the Asia Hotel in Bangkok, number 84137730. I tried to change the booking last week, and it was going to cost me more than what i had already paid. Then I tried to cancel the booking and it charged one night. See attachment of NO CANCELLATION FEE booking:•Executive Double or Twin (26 sq. M.) •Booking ID: 84137730•Flash Deal – Limited Time Offer. Rate includes 67% discount•Extra beds not included•Free CancellationMy visa card was stolen and I tried to explain that the credit card number was a new one. I got hung up omn. Could you please advise and send a voucher or explain?Thank you.

Reply
Agoda Singapore Contact Customer Service Care Phone Number 252878
Mr. Raz Mohammad Sadiq CallsJan 30, 2016

Mr. Raz Mohammad Sadiq On Phone To Agoda Singapore Contact Service
Dear Agoda Team, I made a booking to Carlton Hotel, Singapore through Agoda for 06-Jan-2016 to 10-Jan-2016. I have been informed by my bank that I have been charged double. Details below: DateTimeAmountMerchant NameLocation 01/0507:16:001286. 96AGODA DOT COMINTERNET GB 01/0507:15:001286. 96AGODA. COMINTERNET GB Please review the details and kindly refund the USD one, 280. Best regards, Raz.

Reply
Agoda Singapore Contact Customer Service Care Phone Number 252613
Mr. Raz Mohammad Sadiq CallsJan 28, 2016

Mr. Raz Mohammad Sadiq On Phone To Agoda Singapore Contact Service
Dear Agoda Team, I made a booking to Carlton Hotel, Singapore through Agoda for 06-Jan-2016 to 10-Jan-2016. I have been informed by my bank that I have been charged double. Details below:

Date Time Amount Merchant Name Location
01/05 07:16:00 1286. 96 AGODA DOT COM INTERNET GB
01/05 07:15:00 1286. 96 AGODA. COM INTERNET GB

Please review the details and kindly refund the USD 1, 280. Best regards,
Raz.

Reply
Customer care female
Ms. Ash Says Feb 06, 2016

Hi mr raz, Did you get your refund back by now? im having the same problem too. Double charge for both my bookings.

Reply
Agoda Singapore Contact Customer Service Care Phone Number 247393
Ms. Thien Sui Fong CallsDec 09, 2015

Ms. Thien Sui Fong On Phone To Agoda Singapore Contact Service
Hi, my booking ID is 83053471 that check in 15/12/15 and check out on 17/12/15. My problem is type wrong email address so that i cannot receive any information that send from Agoda. I hope possible again Agoda will resend the email again.

Reply
Agoda Singapore Contact Customer Service Care Phone Number 247331
Mr. Wee Tiong Peng CallsDec 08, 2015

Mr. Wee Tiong Peng On Phone To Agoda Singapore Contact Service
Hi, i have booked hotel (TEN STARS INN) for my sister from 17-23 DEC 2015. My sister told me that the date should be from 17-21 DEC instead of 17-23 DEC 2015. I have made payment by credit card. Please help if i can change it to 17-21 DEC and refund the balance. My booking ID is 82896103. Thanks very much.

Reply
Customer care female
Ms. Grace CallsSep 29, 2015

Ms. Grace On Phone To Agoda Singapore Contact Service
Hi, i have called agoda and left messages for return calls, but there had not been any response. Will appreciate if i could PLEASE speak with someone instead of a machinemy contact number is 67499631/91881954thanks and God bless, yf.

Reply
Customer care male
Mr. Teow Yeong Koh CallsSep 20, 2015

Mr. Teow Yeong Koh On Phone To Agoda Singapore Contact Service
My booking ID is 76707866 and member ID 5214872772 for International Ramblas Cool Atiram Hotel, Barcelona for October 17th to 19th 2015. Booking ID 76711386 member ID 5214872772 for International Ramblas Cool Atiram Hotel, Barcelona, November 2nd to 3rd, 2015. Already paid for both bookings. Request for non smoking rooms. Response from International Ramblas Cool Atiram Hotel, Barcelona states that there are no such bookings. Your clarification to them and to me PLEASE.

Reply
Agoda Singapore Contact Customer Service Care Phone Number 236516
Mr. Md. Nizam Uddin CallsAug 26, 2015

Mr. Md. Nizam Uddin On Phone To Agoda Singapore Contact Service
I am Md. Nizam Uddin , have booked 02 rooms for 02 nights in Hotel Chancellor@Orchard four Star Hotel 28 Cavenagh Road, Singapore 229635 on 25 August 2015, @ 396. 96USD from my credit card. My bank transaction confirmation ID is 920018. The payment has done, but I have not get any booking documents till now. I traveled from Bangladesh to Singapore and waiting Hotel Chancellor@Orchard lobby right now. Please confirm my reservation as soon as possible. Waiting for your prompt reply.

Reply
Customer care female
Ms. Sulina Tsai CallsMay 29, 2015

Ms. Sulina Tsai On Phone To Agoda Singapore Contact Service
I was charged three times for Tivoli Hotel, Copenhagen, Denmark. three SMS were received last night each time being charged DKK 4884. 00. My original booking amount should be DKK 9768. 00i am very upset that an email and telephone voice message was sent, but there is no reply till now. My booking number : 651179924.

Reply
Agoda Singapore Contact Customer Service Care Phone Number 226229
Mr. Ellen CallsApr 21, 2015

Mr. Ellen On Phone To Agoda Singapore Contact Service
The same as others, i received no booking voucher from Agoda. However, the money was deducted from my credit card. The contact number are voice mail operated and received no response from them. Agoda please response.

Reply
Customer care female
Ms. Ann Goh CallsMar 23, 2015

Ms. Ann Goh On Phone To Agoda Singapore Contact Service
So sorry. Until now Actually I'm still can not received any of hotel voucher my ld for booking 66197817 I hope possible Agoda can resend to me again. Thank you so much.

Reply
Customer care male
Mr. Narahari Mahanta CallsMar 21, 2015

Mr. Narahari Mahanta On Phone To Agoda Singapore Contact Service
Yesterday midnight (20/03/2015) around 11. 50 PM I booked a hotel at Singapore through Agoda.com. After that money deducted from my DBS account,, but when I proceed to hotel, they say they did not receive any booking confirmation. And for that I had to pay same amount of cash and stayed over there. Now when I tried to call to Agoda, there was no response. How to refund my money please suggest me. Thank you.

Reply
Customer care male
Mr. Starr David Low CallsMar 14, 2015

Mr. Starr David Low On Phone To Agoda Singapore Contact Service
I booked a hotel room for four nights in hongkong Wharney Guangdong hotel, but put as my email starrlow@gmail.com. Sg. My correct email address should be starrlow@gmail.com. As a result I not receive any notifications or vouchers. After calling and emailing, I have not received any response from your office.

Reply
Customer care male
Mr. Razali CallsMar 11, 2015

Mr. Razali On Phone To Agoda Singapore Contact Service
Had an emergency related to my booking. So i keep on calling the 24HOURS SERVICE CENTRE. Called for like hour. No respond at all. And this is giving me a very hard time.

Reply
Customer care male
Mr. Solomon Dansieh CallsMar 11, 2015

Mr. Solomon Dansieh On Phone To Agoda Singapore Contact Service
Dear Sir/Madam, I used your wonderful hotel booking engine to book for accommodation at the Ashley Villa Guest House, Bath, UK. I have been expecting the voucher for over an hour now. Could you assist please?

Reply
Customer care male
Mr. Huang Jun CallsFeb 28, 2015

Mr. Huang Jun On Phone To Agoda Singapore Contact Service
I made a hotel booking for my guest at HKG Pop Hotel around two weeks back and i yet to get any booking confirmation email. I made a call to hotel and they already confirmed booking. Wondering why i can not see any record in my account in Agoda.Booking ID is 64106920. Please urgently send the hotel confirmation via email.

Reply
Customer care female
Ms. Maria Brenda Boller CallsFeb 27, 2015

Ms. Maria Brenda Boller On Phone To Agoda Singapore Contact Service
I booked a hotel in oakwood residence sukhumvit thonglor BANGKOK for April 15 and 16 2015 and paid the amount of 8561. 18 PESOS through Citibank card. And the said amount reflected already in my credit card. Unfortunately until now I haven't receive any hotel voucher or confirmation. Here are the other details:MariaBrenda Bollersally_laygo@yahoo.comPS: can you please reply on this email address cma_abayan@yahoo.com.

Reply
Customer care male
Mr. T.thangaraj CallsFeb 23, 2015

Mr. T.thangaraj On Phone To Agoda Singapore Contact Service
Few days I have booked a hotel in Bangkok for two nights 5th and 6th March on my name T. Thangaraj using my citi bank visa card, but I have not got any e-mail confirm on my hotel booking. And I do not have any hotel address as well. Please check your record and send me the e-mail confirmation on hotel booking. The total charges SGD 279. 00.

Reply
Customer care male
Mr. Raymond Ooi CallsFeb 10, 2015

Mr. Raymond Ooi On Phone To Agoda Singapore Contact Service
I stayed in Hotel 81 Geylang. Booking ID: 61606102. I need receipts with amount paid stated for claim. Kindly send me a receipt.

Reply
Customer care female
Ms. Eunice Koh CallsFeb 09, 2015

Ms. Eunice Koh On Phone To Agoda Singapore Contact Service
I just spoke with your customer service officer, Mr Rashid who said he was based in Europe, regarding the misuse of a credit card belonging to my boss, Mr Lee Yuen Hee, to make a hotel booking. Mr Lee's credit card shows a deduction of $150. 22 for Agoda Hotel Reservation London 826. Mr Rashid advised that a hotel booking for 7-8 Jan 2015 at Hotel Perdana Kota Karu was made by a Mr Idayu. The booking reference number is 61744959. Mr Lee Yuen Hee did not make the booking. Please investigate into the matter and refund Mr Lee the amount of S$150. 22. The transaction was made on DBS American Express Credit Card 3779-103503-88539. Thanks.

Reply
Customer care female
Ms. Thanapakiam Rajamanickam CallsFeb 03, 2015

Ms. Thanapakiam Rajamanickam On Phone To Agoda Singapore Contact Service
Paid USD78 for booking on 22ND JAN for one night two rooms amount deducted however upon checking out the hotel I was told billing was charge to another branch of Hotel Vibhavharsh in VaranasiI was told to pay SGD160 again as they claim amount was not received for this branch. I want my refund back to the credit card down on 23Jan. My booking ID 62096099 and second charge invoice number 000079.

Reply
Customer care female
Ms. Amanda Bok CallsJan 12, 2015

Ms. Amanda Bok On Phone To Agoda Singapore Contact Service
What terrible service, Agoda I booked a room at Link Hotel today at 1150am. It is now 5. 38pm and I have not gotten the booking voucher in my email inbox, neither is my booking reflected in my Agoda account. I had to call Link Hotel myself and check with them if the booking got through. Finally after hours I was able to get through the customer service hotline, only to speak to a MACHINE and realise there is NO customer service HUMAN officer whom I can really speak to. The only option I had is to press yet another button and wait 30mins for Agoda to RE-SEND the voucher to me. I will wait 30mins. If I do not get the voucher this time, PLEASE TELL ME WHAT I SHOULD DO THEN?

Reply
Customer care male
Mr. David Evans CallsDec 31, 2014

Mr. David Evans On Phone To Agoda Singapore Contact Service
I booked through Agoda a room in Aryaduta Hotel check in two January 2015. I have received no conformation of the booking yet Agoda is accessing my bank account. Can you confirm my booking by email as soon as possible. The booking number provided by the online booking is 1196718884. Also my access to My Account has been blocked. Can you unblock it so that I may check what is happening. Also your contact number in Indonesia is not connected. The Aryaduta hotel is located in South Sulawesi in Makassar.

Reply
Customer care female
Ms. Norzilah CallsDec 30, 2014

Ms. Norzilah On Phone To Agoda Singapore Contact Service
I made a hotel booking last week, 23/12/14, but till now not receive booking details and hotel voucher from Agoda. Did not receive any email from Agoda within ten minutes after the booking till to date. Sent email to you and keep calling your agent in Malaysia and kept transferring me to the voice mail. If you are not interested with my booking kindly let me know and I can book it by other source.

Reply
Customer care male
Mr. Prasanna Varadharajan CallsDec 25, 2014

Mr. Prasanna Varadharajan On Phone To Agoda Singapore Contact Service
We booked three rooms in October 2014 from 31st Dec until the 5th of January 2015. We received a phone call this evening 25th of December to tell us that the hotel is under renovation and were provided with an alternative two star hotel. We are extremely disappointed and dissatisfied with this last minute change. Our friends have come over from Dublin an this is simply not acceptable to have this kind of service. We want to get this resolved ASAP. I can not believe and will not accept that Agoda did not know of this renovation in the hotel???? Why did it take so long to communicate this out to is. I want some one from Agoda to call me or email me to get this resolved. I need this sorted out. Least to say this has left a horrible memory of Agoda. Please do the needful as soon as possible.

Reply
Customer care male
Mr. Nguyen Boa CallsDec 25, 2014

Mr. Nguyen Boa On Phone To Agoda Singapore Contact Service
I am from Vietnam, one month ago I booked two rooms in Hotel 81 Bugis for three nights. Booking ID are: 57094535 and 57094094 (30, 31/12/2014 and 1/1/2015), but I do not know why the payment can not process while my Master Card still have enough money? Thanks.

Reply
Customer care male
Mr. Ernest CallsDec 22, 2014

Mr. Ernest On Phone To Agoda Singapore Contact Service
I am very disappointed with your service provide. First time booking through you and very poor response given after my booking. As stated will sent my booking details and voucher ID number To my email within ten minutes. And now two days still no reply from your side. This will make us no confident in use of your service provide take note of this matter seriously to change your system of working.

Reply
Customer care male
Mr. Alvin Ow CallsDec 18, 2014

Mr. Alvin Ow On Phone To Agoda Singapore Contact Service
Problem not solved, and very rude customer service. I'm in the hotel trade before and still fare to tell me that the hotel reservation counter is close, and they will only be reachable from office hour. Please note that all hotel front office and reservations counter operated 24hr every days. Knowing that I had make a full payment, and that does not mean that we need not to help us.

Reply
Customer care male
Mr. Alex CallsDec 17, 2014

Mr. Alex On Phone To Agoda Singapore Contact Service
Agoda has wrongfully charged me a night hotel stay in London when I was touring in Thailand. I called the customer service line at 66221500, but never get through. How the hell am i gonna solve this issue?

Reply
Customer care male
Mr. Harry CallsDec 11, 2014

Mr. Harry On Phone To Agoda Singapore Contact Service
Called you, but can not reach you. Why can i connect with you. My question is if I can pay hotel rate in cash to go to your office at Singapore.

Reply
Customer care female
Ms. Nadrah CallsDec 02, 2014

Ms. Nadrah On Phone To Agoda Singapore Contact Service
Please get back to me as soon as possible. I kept calling your agent in Singapore, they kept transferring me to the voice mail. Is stated as 24/7 Hotline and why you guys kept transferring me to the voice mail. Please update me soonest.

Reply
Customer care male
Mr. Tang Weng Meng CallsNov 19, 2014

Mr. Tang Weng Meng On Phone To Agoda Singapore Contact Service
I have a Agoda app on my cellphone, I would like to use it to book hotel while I am traveling in China,, but I do not have access to a PC or a printer, can I check in without a printed voucher?

Reply
Customer care female
Ms. Shim Jin Soo CallsNov 19, 2014

Ms. Shim Jin Soo On Phone To Agoda Singapore Contact Service
Dear customer service,
I want to complain about hotel offer through your website. I am now in Andrews hotel, San Fransisco. I am disappointed with the room, because it is totally different with the pictures and review. The floor was never cleaned, the bed sheet was never changed, shower is purposely set in luke warm condition (no hot water), noisy (we can hear any voice from the hall and car park, no privacy (clean lady knocked the door to ask when we leave so that she can clean the room). It ruins our holiday totally. This experience is not 1st time. We had same experience as we booked a hotel in Paris back in 2012. This is not only mistake from hotel. Agoda shall control the pictures and reviews, so that all customers are happy to use your service. I expect that you give me a good reaction. After this letter, if you just ignore my complaint, you will lose a regular customer and I will tell my friends, colleagues and family.

Reply
Customer care female
Ms. Jasmine CallsOct 14, 2014

Ms. Jasmine On Phone To Agoda Singapore Contact Service
Hai i will like check with you about damai puri resort in kuching malaysia.
Is agoda include breakfast? and is there anyone from hotel fetch us from airport?

Reply
Customer care user complaints