Lexus Japan Customer Service Phone Number

Phone Number of Lexus Japan is 0800-500-5577 .
Lexas Japan is one of the series of an international automotive giant Toyota Motor Corporation. The company was founded in 1989 by the efforts of Japanese Eiji Toyoda. It operates its services in several countries around the world. The lexas company specializes in manufacturing, designing and distributing a wide collection of luxury vehicles. It has been recognized as one of the American reliable brand by J.D. Power and an Associate for a number of times. Lexus Company is counted as the world's one of the best luxury and SUV manufacturing company. It is a subsidiary of Toyota Motor Corporation which comes between top automotive companies.

Contact Us Page of Lexus Japan


For customers satisfaction and assistance, the company officials have provided various mediums through which you can contact the customer service representatives of Lexus Japan. From the contact us page of the company the customers can choose a required option to contact the company officials. The link that will directly take you to the official contact us page of the company is mentioned below:
http://www.lexus-int.com/contact/
Lexus Japan All General Inquiries
Phone: 0800-500-5577
Lexus Japan General Support
Phone: +81-52-931-3322 1-800-255-3987
Lexus Japan TTY / TTD Users
Phone: 1-800-255-3987
Lexus Japan Vehicle Protection
Phone: 1-800-228-8559
Lexus Japan Financial Services
Phone: 1-800-874-7050

It offers the several luxury cars while in SUV it offers RX, GX and LX variants. Its main manufacturing plants are located in Tahara, Kokura, Miyata, Motomachi, Higashi Fuji, Sanage and Cambridge. The company also offers financial services that customer easily acquire Lexus car while Lexus has engaged with its more than 160,000 dealers and distributors in all across the world.


Lexus Japan Address


The address of Lexus Japan is 2 Chome-1-1 Higashisakura, Higashi Ward, Nagoya, Aichi Prefecture 461-0005, Japan.

Lexus Japan Website


The Website of Lexus Japan is www.lexus-int.com.

Lexus Japan Customer Support Service Phone Number


The customer support phone number of Lexus Japan is 0800-500-5577 (Click phone number to call).




The postal and official address, email address and phone number (helpline) of Lexus Japan Service Center and Lexus Japan customer service phone number is given below. The helpline of Lexus Japan customer service phone number may or may not be toll free.

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Lexus Japan Phone Number Customer Service

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Lexus Japan Source of Knowledge


www.facebook.com/lexusinternational/info/?tab=page_info
www.lexus-int.com

Your Complaint, Suggestion, Complication, Review To Lexus Japan

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Lexus Japan Customer Service Number Delineated Here With Complaints and Reviews

Customer care female
Ms. Aneta Ivanova CallsAug 22, 2019

Ms. Aneta Ivanova On Phone To Lexus Japan Service
Good afternoon Kindly asking for Emission Certification of my Lexus ES 350, model 2013, made in Japan March 2013, JTHBK1GG3D205369, Engine:2GR-FE 3456ml, Model: GSV60L-BETGKV. The car bought from showroom" Al Sayer" Kuwait. Thank you in advance
Regards: Dr. Aneta Ivanova .

Reply
Customer care male
Mr. Dong Jin Yim CallsSep 07, 2016

Mr. Dong Jin Yim On Phone To Lexus Japan Service
I have 2014 LX570 2014 LS460 and 2008 LS460 in South Korea. However, my 2008 LS460 have a suspension problem. I am not sure, but it seems air suspension is not working properly. When I drive it is very hard and when I go over bump and small road imperfections makes the car feels just terrible. I can not even drive over 100 kilometer per hous. It is every unstable and I can feel road condition 100%. When I set to sport mode and comfort mode, there are no differences in between which means those mode are not working. It feels like there are no suspension at all. I have visited Lexus service center three times, but the engineer can not find what's wrong. They hook up diagnosis computer and say nothing is wrong. But when they test drive they feel the same as I do. Which means they can not repair. As I mension above, I have a 2014 LS460. So I know the feels of LS460. Lexus service center engineers gave up to repair my 2008 LS460. What am I supposed to do?
Please help me.

Reply
Customer care male
Mr. Jason CallsSep 02, 2016

Mr. Jason On Phone To Lexus Japan Service
I have recently bought a used Lexus GS450H in Singapore and was told by Singapore Lexus Service Advisor Mr Peter that the Hybrid warranty for ten years had been voided. Its such a great disappointment as this warranty ten years are supposed to be given by manufacturer. I had previously owned a IS250, ES300 and a LS460. Given such a disappointment, i will not reccomend any friends to buy any Lexus in future.

Reply
Customer care male
Mr. Ibraheem Al-moqayed CallsSep 02, 2016

Mr. Ibraheem Al-moqayed On Phone To Lexus Japan Service
Complain about Abdul Latif Jameel customer service and Car Service and warranty.

Reply
Customer care male
Mr. Abdulrahman Bajonaid CallsSep 01, 2016

Mr. Abdulrahman Bajonaid On Phone To Lexus Japan Service
Hello to whom may can help Mr Abdulrahman Bajonaid
Has a complaint regarding his Lexus car he is suffering from an internal damage in the interior let her of the car although he always keeps his car in an indoor garage which doesn't gets exposed to sunlight while parked. The Abdulateef jameel Lexus Sponcers in Jeddah said its a manufacturing flaw and reduced to repair it unless the cpstumer buys a new one. Can you please cooperate to fix this issue. Here are some of the images showing the damaged leather
Car number:
JThBM46F375021355 Lexus LS.

Reply
Customer care female
Ms. Mehriban Khalilova-gurbanova CallsAug 30, 2016

Ms. Mehriban Khalilova-gurbanova On Phone To Lexus Japan Service
Greetings,
The reason I am posting my complaint here because Lexus UAE representatives rejected my complaint without conducting any investigation. I purchase RX-350 2015 model with full option of specifications, however, after 6-7 month of very delicate usage the driver seat leather was torn from the side. I made complaint during the next service check, they accused me on using external force to have this damage.complaint manager doesn't answer or returns my calls. No proper investigation was done until now. From my side I can assure that I haven't made any cleaning or no force has been used to damage the seat and I weigh only 60 kg. This damage happened due to material insufficiency which is clearly visible from first sight. I kindly request your intervention to investigate and solve my complaint. P. S. Please let me know if any photo of the damage is required. Initial photos has been taken in Lexus Service Center in Abu Dhabi when I made complaint. Sincerely, .

Reply
Customer care male
Mr. Karel 4. H CallsAug 12, 2016

Mr. Karel 4. H On Phone To Lexus Japan Service
Dear, 1. 8. 2016 I started to use RX450h. Unfortunately car does not read SMS from Sony Xperia Z3 with Android 6. 0. one (identical with Xperia X which should be compatible - by LEXUS web info). I tested also Sony Xperia Z5 compact, HTConeM9 and the problem is same. List of SMS cannot be read or it is empty. Other phones (Samsung Galaxy S5, S4 mini, S6 edge, HTConeM7) are compatible. Xperia Z3 or Z5 works with previous generation of Lexus SW with no problem. Service did not give me any information if and when this problem could be solved. I hope, the recommendation to buy new telephone, is only joke. Also, I hope I will need not to wait half a year for solution of it. I spent currently 16 hours and a lot of expenses with testing which telephone will work in car only due to fact, Lexus web comptibility table content incorrect information. I am surpriced, Japanese telephones are not supported by Japanese car. I hope, you will solve this problem soon. With best regards
Karel 4. H .

Reply
Customer care male
Mr. Khalid Alhaiyas CallsAug 06, 2016

Mr. Khalid Alhaiyas On Phone To Lexus Japan Service
My complaint is after sale service dubai dealer charge me for first service 490USD and second service 1100USD without changing any parts is that reasonable and acceptable. I'm waiting for your response. My car details
Ls460l August 2015 model brand mew.

Reply
Customer care male
Mr. Mortezania Ali CallsJul 11, 2016

Mr. Mortezania Ali On Phone To Lexus Japan Service
I want to know why the radio of lexus type nx200t customized canada not broadcasted in persia (iran)
airtoya in iran dose not response me clear
about four month is passed of bought it from agency of airtoya in mashhad iran.

Reply
Customer care male
Mr. Mona CallsJun 08, 2016

Mr. Mona On Phone To Lexus Japan Service
Hello Lexus customers care,

I would like to place a complaint for lexus kuwait. I am a loyal lexus customer, however i have been facing a bad experience in the service center. First, an item was missing in my car, ive placed a complaint for two months now and no one cared and give attention to the problem. Second, they promised me a delivery time of 24hrs and it took them three days just to replace the windsheild without apologizing, i also complaint about this and no one cared. Third, i checked in my car due to a noise in the wheels, they took the car and did not fix it, the problem is still there. Please consider my email as i have been having a bad experience with lexus kuwait. Regards,
Mona alyatama.

Reply
Customer care male
Mr. Javad CallsJun 01, 2016

Mr. Javad On Phone To Lexus Japan Service
Hi, I am Javad najafi am 23 yers of iran
what is your conditions for give designer in your company.

Reply
Customer care male
Mr. Charles CallsMay 24, 2016

Mr. Charles On Phone To Lexus Japan Service
Good day,

This is the three message we are sending and as yet seemed to not see your reply to our serious issue. Please email us on asal@asal. Co. Za.

Reply
Customer care female
Ms. Cynthia CallsMay 03, 2016

Ms. Cynthia On Phone To Lexus Japan Service
Dear Sir/Madam,
I have make a complaint over wind noise on my new car ES250 (A)in Malaysia. Reply came back nothing is to be done as they have not detected any abnormality. Basically when we drove above 100km, the wind noise detected pretty high and we are not satisfied with it. Reason of s bying the car as Toyota have claimed their car are the quietest passenger car, but it's not the case now. I wld appreciate if someone from Japan can relook into this matter soonest yo can. Thank yo. Regards, Cynthia
012-4076203.

Reply
Customer care male
Mr. Mahmood Al Aali CallsApr 17, 2016

Mr. Mahmood Al Aali On Phone To Lexus Japan Service
I have taken my LEXUS 460 to Bahrain dealer for a repair after the light indicator went off. The car was purchased on 31/1/ 2010. I have been a very loyal customer owning several Lexus models and currently owning another car LS 460L. My complete dissatisfaction came after the dealer informed that I will have to pay Bahrain Dinars 616 ($1633. 95) for Gasket air tube job. I strongly believe that this repair could have been covered under a good-well warranty extension, especially the warranty has expired no longer than a month and half and the car was regularly maintained with the dealer. They have been examining my car all the time and for my surprise this major job comes right after the warranty expires with less than two months. I strongly demand that someone take the time and look into my severe complaint specially me being a loyal customer for LEXUS MOTORS for many years. Please note that the car has been repaired and I have refused to collect the car before I hear from you.

Reply
Customer care male
Mr. Prakash. Keswani CallsApr 13, 2016

Mr. Prakash. Keswani On Phone To Lexus Japan Service
Dear Customer Service Manager,
We are a large Organisation in Nigeria under the name Artee Group, We bought a brand new Lexus GX 460, Chassis number JTJJM7FXIE5065338, Model URJI50L-GXTZKV. On 26th November 2016 vehicle stopped, sent to Toyota authorized dealer Mandilas Nigeria ltd, Mandilas observed while removing the oil sump there were particles of piston in the sump and declared the piston had broken, the vehicle has run only 9733 Km, we have since contacting Toyota Nigeria Ltd, they have been of no help and state that they are not dealing in Lexus, we later contacted Al Futtaim motors in Dubai (since this vehicle was imported from Dubai) they too have not come to our assistance, There are thousands of Lexus in Nigeria, is this going to be the state for all Lexus vehicles in Nigeria? We will appreciate if Customer Service department from Lexus Head Office could assist us with this. Awaiting your response. Thanking you
Prakash. Keswani , .

Reply
Customer care male
Mr. Angelo Taglieri CallsApr 07, 2016

Mr. Angelo Taglieri On Phone To Lexus Japan Service
Good morning, My name is Angelo Taglieri and I am the owner of one of your vehicles, the IS 350. Whilst I am very pleased with the car and it's performance, it developed a problem with very noisy 'squealing' brakes about two years ago. I returned the car to the Dealer from whom we bought it; Melbourne City Lexus, and they told us it could not be fixed. I then contacted the Lexus Customer Assistance Centre at Lexus Australia, and a Mr. Damian Bolton replied to our concerns saying there was nothing they could do. I then explained to Mr. Bolton that I was not pleased with the outcome as the squealing brakes are very annoying and embarrassing. Mr Bolton told me that he would try to resolve the matter, but to date, he has not. If you could e-mail me, I can send you the e-mail correspondence between Mr. Bolton and myself. As I have been unable to have my car repaired via Lexus channels in Australia, I ask for your help in this matter. Kindest regards, Angelo Taglieri .

Reply
Customer care male
Mr. Manoj CallsApr 03, 2016

Mr. Manoj On Phone To Lexus Japan Service
Please advise me of your email ID as to enable me to lodge a complain about my brand new vehicle lexus LX 570.

Reply
Customer care male
Mr. Jamalu CallsApr 03, 2016

Mr. Jamalu On Phone To Lexus Japan Service
I am an owner of your Lexus 570 S, which is purchased from your Dubai Agency M/S. Alfuttaim Motors, on 29/10/2015. Soon after taking delivery ie within three days before reaching 400 km, went faulty and experienced some abnormalities like tittering, jerking, vibration on accelerator and sudden drop of cruising speed. Within a very short period of taking delivery of this brand new vehicle several time given in the customer service centre with different problems, still the vehicle is not in a stable condition and I am totally dissatisfied with the vehicle. Every time they find something different than early detected. The major disappointing fact after buying this vehicle is that my would be pleasant and excitement in riding such a pride and costly vehicle turned in to frustration and bewilderment.

Reply
Customer care male
Mr. Mahmoud Fawzy CallsApr 02, 2016

Mr. Mahmoud Fawzy On Phone To Lexus Japan Service
Hi dearthis is mahmoud fawzy from cairo/egypti would like to import two cars from your company. from bahrain or united arab emiratel x 570. ls 600 h l 2016my problem is who will serve my car in egypt cause we do not have dealer for lexus motor in egypt though we have el fattium toyota dealer in cairoplease i need your advice what can i do for the servicethank you for all your TEAMHAVE A NICE DAY.

Reply
Customer care male
Mr. Abdullah Ali Almaateeq CallsMar 22, 2016

Mr. Abdullah Ali Almaateeq On Phone To Lexus Japan Service
I have a 2012 LS 460 bought from Lexus agency in Saudi Arabia. Since I bought this car, involved in multiple accidents as the brake did not work. Brake does not respond and brake pedal is locked and becomes very hard to press. This happened to me several times. The last time after I had my car maintained for 40, 000 KM, immediately after I took the car out of Lexus workshop, I made another acceded on the way back home when the brake pedal became too hard to press and car could not be stopped
My phone: +966505906857.

Reply
Customer care male
Mr. Harish Shah/vibrant Enterprises CallsMar 15, 2016

Mr. Harish Shah/vibrant Enterprises On Phone To Lexus Japan Service
I am the owner of Lexus RX 330 and purchased it new in December 2005. Within few days after purchasing the vehicle, the entire dash board has hundreds of cracks. I talked to the dealer (Lexus of Tampa Bay, in Tampa, Florida, USA)and informed them about the cracks. I was informed that Lexus will replace the dash oard as soon as possible at no cost to us. I am driving this vehicle with damaged dash board for close to ten years. It is really a shame to Lexus that they produced a luxury vehicle which looks like crap. Everybody who uses the vehicle besides my self are asking what a shame that you have to drive this ugly looking vehicle. I have no idea how long I will have to put up with this before Lexus will do something about it. Urgent reply will be very much appreciated. Thank you.

Reply
Customer care female
Ms. Ym.Parwey. Parwez al CallsFeb 18, 2016

Ms. Ym.Parwey. Parwez al On Phone To Lexus Japan Service
Sir Please I Am a Delear seap please

Reply
Lexus Japan Customer Service Care Phone Number 249849
Ms. Safinaz Issa CallsJan 01, 2016

Ms. Safinaz Issa On Phone To Lexus Japan Service
Hi,

Lexus GS250 2016, I noticed since I bought the car that it slips backward while on D drive, I complained to Lexus service Dubai, who had no answer for that. Recently, another new incidence happened, the car while on R drive slipped forward. This is totally not normal. I dropped the car for 25, 000 km service and complained, the service adviser mentioned that they will compare to other GS models and feedback that other GS models have the same issue, so I should assume normal behavior of a car. Any other automatic car of any brand, this is not normal

I need to have an answer as to what is wrong with this car. Thank you.

Reply
Lexus Japan Customer Service Care Phone Number 249171
Mr. Farzad CallsDec 25, 2015

Mr. Farzad On Phone To Lexus Japan Service
Hii bought lexus Nx 300h from Germany for export to Iran. I have one question:the vin number is:JTJBJRBZ902016317. Can you tell me my lexus nx 300h is model 2015 or 2016?Thanx Farzad Molazem00989382343044.

Reply
Customer care male
Mr. David Looi CallsDec 02, 2015

Mr. David Looi On Phone To Lexus Japan Service
MAJOR COMPLAINTS - LEXUS NX300H HYBRIDKindly note that the complaints were raised since June 2015. Your response is much appreciated. Please reply to David Looi in Malaysia (6012-5081948).

Reply
Lexus Japan Customer Service Care Phone Number 245555
Mr. Mohammed CallsNov 22, 2015

Mr. Mohammed On Phone To Lexus Japan Service
Dear sir, good day and wish you all the best. I have a lexus ls 430 model 2004 and I love it so much, but now this car is so old and I do not have enough money to, but other one, please help me to buy ls 460 model 2013 to 2016 I cant used any car accept lexus wish you help your costumer and user for the best car lexus Regards, Mohammed 00966554688807mal_hajji@hotmail.com.

Reply
Lexus Japan Customer Service Care Phone Number 243907
Mr. Ahmed CallsNov 04, 2015

Mr. Ahmed On Phone To Lexus Japan Service
Hello I have Lexus LS460 model 2008 and since last year the dashboard started to get sticky and melting. It is some thing strange that happen in a luxurious car. I am in Oman and bought the car from the dealer over here. Currently my car in service with them and already informed them about this problem. Initially they replied to me that they cant do any thing. After informing them that will complain legally they come back to me and said will contact Japan office. My car chassis number JTHBM46F385077961regards Ahmed mobile number 96898980005.

Reply
Lexus Japan Customer Service Care Phone Number 243597
Ms. Cynthia Tan CallsNov 02, 2015

Ms. Cynthia Tan On Phone To Lexus Japan Service
Hi there. I purchased Lexus CT 200h in Malaysia. The car is nearly four yrs. The hybrid battery starts giving me problem back to Mar 2015. I sent the car in for checking and revert to me the battery is fine. But the problem didn't get it solve at all. Whenever I stuck in the traffic jam, the warming sign indicate the battery is low. It gives me panic. I sent my car in again on 23/10 specifically asked for full checking on hybrid system. But nothing is done. They still come back to me saying the battery is fine. When I tested in front of the technician showing him how fast my battery reserve drop within 30 minutes and it won't get charge. But none of the technician, service executive, salesperson can answer me how my battery consumption go so fast as the charging pace won't meet the consumption pace. Technician and service executive given two different type of explanation which contradict each other. Maybe they do not even have the technical knowledge at all.

Reply
Lexus Japan Customer Service Care Phone Number 242899
Mr. Mr R Marsh CallsOct 26, 2015

Mr. Mr R Marsh On Phone To Lexus Japan Service
I am inquiring about a Lexus 7/8 seater LX570 diesel 35G new shape RHD in diesel. Can you supply ?.

Reply
Lexus Japan Customer Service Care Phone Number 242403
Mr. Hassan Kamel Aman CallsOct 20, 2015

Mr. Hassan Kamel Aman On Phone To Lexus Japan Service
dearsi am hassan kamel aman , living in jeddah, saudi arabia. i have a gx 460, with plates (7073), i have a dispute with lexus saudi arabia, my car is admitted from four months to madinah road workshop in jeddah, i couldn't get a technical report. i approached ministry of commerce and industry, and did not get the technical report as well. i appreciate your support.

Reply
Customer care male
Mr. David Looi CallsOct 10, 2015

Mr. David Looi On Phone To Lexus Japan Service
LEXUS MODEL: NX300H HYBRID - MAJOR COMPLAINTSWe refer to our email 14. 8. 2015 and 14. 9. 2015. We have yet to receive your acknowledgement on the above. Enclosed please find our letter to Lexus Malaysia dated 9. 10. 2015. Kindly evaluate the issues raised. We await your advice.

Reply
Customer care male
Mr. David Looi CallsOct 09, 2015

Mr. David Looi On Phone To Lexus Japan Service
LEXUS MODEL: NX300H HYBRID - MAJOR COMPLAINTS We refer to our email 14. 8. 2015 and 14. 9. 2015 We have yet to receive your acknowledgement on the above. Enclosed please find our letter to Lexus Malaysia dated 9. 10. 2015. Kindly evaluate the issues raised. We await your advice.

Reply
Lexus Japan Customer Service Care Phone Number 240913
Ms. Azita Homayounpoor CallsOct 05, 2015

Ms. Azita Homayounpoor On Phone To Lexus Japan Service
This is Azita from Iran. I got my MS in marketing and wherever our professor wanted to tell us a positive sample regarding customer satisfaction and service, the example was about Toyota. Unfortunately when I have 1st contact with Toyota the experience is completely different with what I have heard. My husband put order of a full NX in your Iran company(IRToya/Arita Co)and it was supposed to deliver it within two months. Unfortunately after three months they ask us to accept a car with complete different options, but they received the amount for full optioned car. The seats are Red instead of Black, seats do not have cooling system, car rims are same as RAV4 instead of choromy Lexus style, mirrors are not closed automatically, there is no camera around and infront of car. Their performance is completely disappointing and I am not sure if you can have any control on their performance, but it would be much better to prevent selling your cars in Iran market if you can not support your customers.

Reply
Customer care male
Mr. Boris Bolecek CallsSep 19, 2015

Mr. Boris Bolecek On Phone To Lexus Japan Service
Hello, I am an Owner of Lexus IS 250 since 2007. I have bought it as a one year old demo-car. So I hadn't to change any things. I am very satisfied with this. One problem was the brakes - they screamed. So I went to the Toyota-garage in Winterthur-Grüze, where I bought the car, to complain. They have done something on the car and the car stood without screaming about two weeks. After that I went to the garage to complain. The answer was: We can do nothing, because there were changed the brakes on the car for any stronger and I accepted to buy the car without changes. So my car scream the all time long by the braking. My question is: Is it really nothing to do in this case? Or can you do something for me?Best RegardsBoris Bolecek Weizackerstrasse 58405 WinterthurSwitzerlandP. S. I was owner three Toyota-Camry cars about 20 years and so I bought a Lexus. (You can check it, because I bought it in the same garage.).

Reply
Customer care male
Mr. David Looi CallsSep 14, 2015

Mr. David Looi On Phone To Lexus Japan Service
LEXUS MODEL: NX300H HYBRID - MAJOR COMPLAINTSEnclosed please find the following:-1) Our letter dated 13. 8. 2015 - three pages2) Lexus Malaysia's letter dated 9. 9. 2015 - three pages3) Our letter dated 11. 9. 2015 - two pagesKindly evaluate the issues raised and your comments are highly appreciated.

Reply
Customer care male
Mr. Ahmed Al Qahtani CallsAug 06, 2015

Mr. Ahmed Al Qahtani On Phone To Lexus Japan Service
Saudi Arabia, RiyadhMy car is being damaged twice by LEXUES. I need your email address to send all details with documents. The reason I address my complaint to you is that I still count on Lexus values internationally as I totally believe that what happened by the local agency of Lexus to me and my car does not represent the standards of Lexus to its customers. Also, because I did not receive the proper attention from the local agency personnel even at the twitter account and the customer service.

Reply
Lexus Japan Customer Service Care Phone Number 230908
Mr. Paul Callaghan CallsJun 23, 2015

Mr. Paul Callaghan On Phone To Lexus Japan Service
I am in New Zealand an have just bought a 2006 IS250, and all the radio and navigation is in Japanese. Is there a way to convert this to English with a room, or software update. I really like the vehicle, but cannot understand what is displayed on the screen, and I feel that I could benefit from all that the car has to offer.

Reply
Lexus Japan Customer Service Care Phone Number 229073
Mr. Eduardo Ballesteros CallsMay 28, 2015

THIS IS NOT A COMPLAINT Can Lexus Japan provide the following information ?, How different is a Lexus built to be sold in Switzerland and a Lexus built to be sold in Canada. I have not been able to get this information yet and I will really appreciate your help. I have a daughter who lives in Switzerland and she purchased a 450h brand new in 2011, the car has only 38000 kilometers and we need the information above, to know if she could eventually bring this car toCanada. How different the standards are between Switzerland and Canada? Thanks in advanceEduardo Ballesteros .

Reply
Customer care male
Mr. Tony Shakour CallsFeb 05, 2015

Dear Lexus Japan: I am Tony From Simplex Engineering Service in Sydney (Australia). Our company place a purchase order for NX300h Sport Luxury AWD on 2/11/2014. We are following delivery of purchase order with Lexes at Chatswood, unfortunately we been informed neither January and February car can be manufactured due to over warming order from other countries you can not deliver our purchase. I wish expressing my deepest disappointment you are considering Australia as your second priority and not willing delivering your commitment to the purchase as a reasonable/manner-able time frame. This is not what we believed is Japanese professionalism. Can you respectfully advice Kind Regards Tony ShakourSimplex Engineering Services.

Reply
Customer care male
Mr. Hor Choun Yeen CallsJan 20, 2015

Mr. Hor Choun Yeen On Phone To Lexus Japan Service
Write to express my deeply disappointment toward Lexus quality parts deteriorate as well as services that I found indeed ridiculous. I am the user of this Lexus ES250 and my car registration number is AJR8090 registered in Malaysia which our company bought in last July, but I am astonishing to learn about the following are non making sense and ridiculous after 40, 000 km service done in Lexus Ipoh Service Center recently. 1. Brake pad cracked2. Defective Oil sealed cap 3. Leather seat (driver side) appears burble mark With the above deterioration, I have been informed by the service centre adviser and the response was extremely unjustified, they told me this was because of wear and tear problems, not able to troubleshoot them,, but it seems to me this is a ridiculous answer without profession ism. I feel great disappointment of Lexus quality performances and I will not buy anymore LEXUS in view of my fear.

Reply
Customer care female
Ms. Hor Choun yeen CallsJan 20, 2015

Ms. Hor Choun yeen On Phone To Lexus Japan Service
I write to express my deeply disappointment toward Lexus quality parts deteriorate as well as services that I find indeed ridiculous. I am the user of this Lexus ES250 and my car registration number is AJR8090 registered in Malaysia which our company bought in last March but I am astonishing to learn about the following are non making sense and ridiculous after 40,000 km service done in Lexus Ipoh Service Centre recently. 1. Brake pad cracked 2.Defective Oil sealed cap 3. Leather seat (driver side) appears burble mark With the above deterioration, I have been informed by the service centre adviser and the response was extremely unjustified, they told me this was because of wear and tear problems, not able to troubleshoot them, but it seems ridiculous answer without professionalism. I feel great disappointment of Lexus quality performances and I will not buy anymore LEXUS in view of my fear.

Reply
Customer care male
Mr. Yousif Hashim CallsDec 23, 2014

Mr. Yousif Hashim On Phone To Lexus Japan Service
Hello, I am yousif of Saudi Arabia bought for my son Lexus is350 / 2014 and got her accident was introduced in the workshop Lexus company in Jeddah in November was exaggerated repair complete and total vehicle adoption by the insurance company and adopted Lexus begin reformed dated 12/09/2014 and delivery of the car on 08 / 01/2015 and this is not logical to repair a small part of the car and take a month to fix the date of adoption and acceptance and is supposed to fix the car one week. My son name / Abdul Aziz Yousif Hashim.

Reply
Customer care male
Mr. Pietro Paluselli CallsDec 22, 2014

Mr. Pietro Paluselli On Phone To Lexus Japan Service
Good afternoon, I bought a Lexus NX 300h 4WD. Wonderful machine, but the actual consumption of mixed route is 10%, after 1000 kilometer run. Consumption reported by your sheet is not real: 5, 2- 5, 4. I would like an explanation of this fact sheet. Thanks for the reply. With best regards. Pietro Paluselli Italy.

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Customer care male
Mr. Alan Curtis CallsDec 06, 2014

Mr. Alan Curtis On Phone To Lexus Japan Service
Further to my other email, I believe that there must be plenty of people who have imported a car such as my SC300 and who cannot find information or parts. I would expect Fiat or Ford to have no dealer resources for imported vehicles, but I would expect Lexus to have worldwide coverage for all of their products. Maybe you could have a website dedicated to people like me? A site where we can get information like part numbers for my oxygen sensors. It is very frustrating for me. America has different laws on emissions so their sensors are different from ours in Australia and yours in Japan. Please advise. Thank you
AlanCurtis.

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Customer care male
Mr. Alan Curtis CallsDec 06, 2014

Mr. Alan Curtis On Phone To Lexus Japan Service
I have a 1996 SC300 which was imported into Australia from Japan as a personal import. As such Toyota and Lexus cannot help me with parts or servicing. I maintain Airbus and Boeing aircraft and I like to maintain my own car. I would think that your Australian dealers should have ALL your cars on their data base to help people like me. For instance, I now want to renew all of my oxygen sensors, but I cannot find the part numbers. US cars are different from Japanese home market cars. My sensors have one wire for the sensors in the headers and two wires in the other ones. Can you please send me an email with the correct part numbers? I love the car and want to maintain it properly. Thank you,
AlanCurtis.

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Customer care male
Mr. Nikolaos Petridis CallsNov 15, 2014

Mr. Nikolaos Petridis On Phone To Lexus Japan Service
This is the first part of three from NikolaosPetridis
To whom it may concern,
I live in Athens, Greece, I own a Lexus RX 400h and I would like to report an issue. The serial number of the car is JTJHW31U400006658. The car has been parked and unused for several days as I was on a trip. As a result, when I tried to start it, it wouldn't work, so I used a booster battery to do it. As a matter of fact, it started. The car, afterwards continued being unused for the next two days and I faced once more problems, as we couldn't start the engine again. We used similarly with before the booster battery,, but this time even this didn't work. I made a contact with a representative of the company in Greece (the name of the agency in Greece is Polis Inchcape Athens A. E. ) and they gave me their guidance suggesting to recharge the booster battery and try restarting the car again. I followed these instructions with no result whatsoever.

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Customer care male
Mr. Lorenzo Oliver CallsNov 04, 2014

Mr. Lorenzo Oliver On Phone To Lexus Japan Service
My name is Lorenzo Oliver most folks call me Larry. Well after trading in my IS 200 last year in July. For a GS 250 F SPORT, well i have had nothing, but problems with it. First the alarm system kept going off, was told by the Cambridge office to close the vents and that seems to fix that issue. A few months later, i tried to connect the on line services, which didn't work either, so once again back an forth to the dealer in Cambridge trying all the GS models on the lot still with no joy. Tried the CT models, still nothing. Passed the information to head offices in London. They passed it back to Cambridge offices, saying there is problem, which does nothing for me at all. The issue is the software between my IPhone 5s not connecting, so once again the salesman tried the new IS 250 F SPORT, which was the car, i went in for originally as it connected straight away, which we told the head office in London. They told the salesmen to contact the tech service in London. Will continue.

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Customer care female
Ms. Mrs Grace Chen CallsSep 25, 2014

Ms. Mrs Grace Chen On Phone To Lexus Japan Service
I bought the lexus gs300 in 2006/7 from your sydney australia dealer.
But have lots and lots of problem with this car.
The latest is the interior rear view mirror which is now coming off.
The dealer said it cannot be fixed without ordering a new part at a cost of a$1600. 00.
I feel this should be factory fault and service free by lexus.
My car has only driven less than 66,000 km.

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Customer care user complaints