Safaricom Kenya Contact Customer Service Phone Number

Phone Number of Safaricom Kenya Contact is +254 20 427 3272 .
Safaricom Limited is the telecommunication company having its operations in Kenya. The company is owned and operated by Telkom Kenya. The company offers GSM related products that range with different frequency spectrum such as 900 MHz, 1800 MHz and 2100 MHz. It provides the services of 3G Internet technology with high speed Internet connection. The Kipokezi service was introduced by the company to provide customers with facilities such as email messaging, on-line chatting, text input, etc. through Mobile phones. It is the mobile network operator that provides the facility to transfer money VIA SMS through the mobile banking service named M-PESA. It has its operating divisions located in different cities of Kenya such as Mombasa, Nakuru, Kisumu, Eldoret and Nairobi. The company offers many other different types of services related to weather updates, entertainment updates, Wi-Fi Internet services, etc. The customers are offered with cost-free service namely flashback service by Safaricom Limited that provides the user 5 free messages to alert another mobile user to indicate that he or she is wished to be called. People of Kenya are provided with low income insurance services through Linda Jamii program by the company in partnership with Britam and Changamka Micro Health. The company has most of its operating divisions in the East and Central Africa. The company was earlier rated and traded on the Nairobi Stock Exchange. The rivalry telecommunication companies of Safaricom Limited include Airtel Kenya, Essar's YU and Orange Wireless. Safaricom Kenya was named 'Company of the Year' by 'Price Water House Coopers'. Safaricom serves many charitable organizations through Safaricom Foundation. The new mobile banking product was launched in November 2012, in partnership with the Commercial Bank of Africa. More than 2,500 people were provided with employment services by the company. As per the records of 2012, the company earned the total Revenue of $1.25 Billion with total profits of $300 million. More than 40% of the ownership of the company was handled by Vodafone Kenya Limited in terms of management responsibility. Safaricom Limited is a private limited liability company that was founded in 1993 as Kenya Post and Telecommunication Corporation. It has its headquarters located at Nairobi, Kenya.

Alternate Contact No: +254 20 427 2200


Safaricom Kenya Contact Address


The address of Safaricom Kenya Contact is PO Box 66827, 00800 Nairobi, Kenya.

Safaricom Kenya Contact Customer Support Service Phone Number


The customer support phone number of Safaricom Kenya Contact is +254 20 427 3272 (Click phone number to call).



The postal and official address, email address and phone number (helpline) of Safaricom Kenya Contact Service Center and Safaricom Kenya Contact customer service phone number is given below. The helpline of Safaricom Kenya Contact customer service phone number may or may not be toll free.

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Safaricom Kenya Contact Customer Service Number Delineated Here With Complaints and Reviews

Customer care male
Mr. Patrick CallsJul 02, 2017

Mr. Patrick On Phone To Safaricom Kenya Contact Service
Its too hard to get in touch with customer care agent on either line 100 or 234. I have tried for two days without success.

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Customer care female
Ms. Pauline Waithera Wakiyu CallsMay 14, 2017

Ms. Pauline Waithera Wakiyu On Phone To Safaricom Kenya Contact Service
Heloo my name is pauline and i ave a complain isent my money through mpesa unfortunately my line is not working anymore am in dubai ineed please you cancel transaction or activate my simcard thanks.

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Customer care female
Ms. Saida Lulu CallsNov 06, 2017

Ms. Saida Lulu On Phone To Safaricom Kenya Contact Service
My post paid line is not working while I am on duty In Ethiopia. I would like it to be reset to be pre paid so that I can resume my usage. My number is 0721548773. Kindly assist.

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Customer care male
Mr. Kuria CallsMar 06, 2015

Mr. Kuria On Phone To Safaricom Kenya Contact Service
I paid for my Gotv subscription (ksh 849)via Mpesa Ref number GO69PV841 on 03/03/2015 for account 2017660576. I received confirmation of the same from Miltichoice. Today six days have passed and none of the TV channels is available. E66 - 32 This channel is not authorized for viewing is the only thing that appears on TV whenever I switch on the TV. Is it possible to make a refund so that we can can switch over to other providers?Thanks.

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